Company Policy:

Please review our policy carefully before making a purchase.

Non-Returnable Items:

• All products sold are final and we do not accept returns or provide refunds.

Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product please contact our customer service within 24 hours of receiving the item.

• Provide clear photos of the damaged or defective product along with your details and a detailed description of the issue.

Replacement or Exchange:

• Upon verification of the issue we will offer a replacement or exchange for the damaged or defective item.

• Replacement items will be shipped at no additional cost to you.

Conditions for Replacement/Exchange:

• Damaged or defective items must be reported within 24 Hours of receiving the product.

• The item must be unused in its original packaging and accompanied by proof of purchase.

Exceptions:

• We reserve the right to refuse replacements or exchanges if the product has been used or is not in its original condition.

Cancellations:

• Once an order is placed for locations other than Kathmandu valley it cannot be cancelled or modified. Please double-check your order before completing the purchase.

Contact Information:

• For any concerns or inquiries regarding our return policy please contact our customer service team at [email protected] or 9803210606.

Thank you for choosing Sports-X Nepal. We strive to provide you with high-quality products and excellent customer service.